Privacy Policy

This Privacy Policy outlines how we, Retreat and Relax Pty Ltd (ACN 652 085 259) as trustee for Retreat Enterprises Trust (ABN 54 615 253 021) trading as Empowered by Alice, handle your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our website address is www.empowered-by-alice.com.

Types of Personal Information

The types of personal information we may collect about you include:
- Your name, images, and complete contact details;
- Your age and/or date of birth;
- Your credit card or payment information;
- Information about your access and use of our Site (www.empowered-by-alice.com);
- Additional personal information that you provide to us; and
- Any other personal information requested by us and/or provided by you or a third party, such as Google or our third-party payment processor.

Collection and Use of Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:
- To enable you to access and use our Site;
- To contact and communicate with you;
- For internal recordkeeping, administrative, invoicing, and billing purposes;
- For analytics, market research, and business development;
- For advertising and marketing;
- To comply with our legal obligations and resolve disputes; and
- To consider an employment application.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:
- Third-party service providers for the purpose of enabling them to provide their services;
- Our employees and contractors;
- Our existing or potential agents or business partners;
- Sponsors or promoters of any competition we run;
- Anyone to whom our business or assets (or any part of them) are or may be transferred;
- Credit reporting agencies, courts, tribunals, and regulatory authorities in the event you fail to pay for goods or services provided;
- Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any legal proceedings, or to establish, exercise, or defend our legal rights;
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you, including parties located or storing data outside of Australia; and
- Third parties to collect and process data, such as Google Analytics, which may include parties storing data outside of Australia.

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act and APPs.

Sensitive Information

Sensitive information, as defined under the APPs, includes information related to your racial or ethnic origin, political opinions, religion, trade union or professional associations or memberships, philosophical beliefs, sexual orientation, criminal records, health information, or biometric information. Sensitive information is subject to additional protections.

We may use sensitive information (if any) only with your consent and for purposes related to the primary purpose for which it was collected. Sensitive information may also be used or disclosed as required or authorised by law.

Your Rights and Controlling Your Personal Information

- Choice and Consent: By providing personal information to us, you consent to us collecting, holding, using, and disclosing it in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us, though this may affect your use of our Site or the products and/or services offered.
- Access and Correction: You may request details of the personal information we hold about you, subject to an administrative fee. If you believe that any information we hold is inaccurate, outdated, or misleading, please contact us, and we will take reasonable steps to correct it.
- Complaints: If you wish to make a complaint about how we handle your personal information, please contact us with full details of the complaint. We will investigate promptly and respond in writing, setting out the outcome and steps we will take.
- Unsubscribe: To unsubscribe from our email database or opt out of marketing communications, please contact us or use the opt-out facilities provided in our communications.

Overseas Transfer

Your personal information may be transferred to jurisdictions outside Australia with similar data protection laws, such as the United States, the United Kingdom, or the European Union (EU). While these countries have data protection laws comparable to the APPs, we do not require overseas recipients to comply with the APPs and disclaim liability for any breaches of the APPs outside of Australia.

Data Security and Storage

We take reasonable steps to safeguard and secure the personal information we collect to prevent unauthorised access, disclosure, misuse, loss, and interference. Despite our efforts, we cannot guarantee the security of data transmitted over the Internet, as it is done at your own risk.

Cookies, Web Beacons, and Google Analytics

We use cookies, web beacons, and Google Analytics on our Site to track usage and improve your experience. Cookies allow third parties, such as Google and Facebook, to track you as part of our retargeting campaigns. Web beacons help monitor your behaviour on our Site. You may control cookie settings through your browser preferences.

Links to Other Websites

Our Site may contain links to third-party websites. We have no control over these websites and are not responsible for the protection of any personal information you provide while visiting them. Such websites are not governed by this Privacy Policy.

Amendments

We may vary this Privacy Policy at our discretion and post updates on our Site. Please review this Policy periodically for the most current version.

For questions or notices, please contact our Privacy Officer:

Retreat and Relax Pty Ltd
Email: [email protected]

Last Updated: 13 November 2024